Effectiveness of communication between health workers and patients in health services in Indonesia

Khairunnisa, Cut and Wahyuni, Sri and Al-Muqsith, Al-Muqsith and Hatta, Muhammad (2020) Effectiveness of communication between health workers and patients in health services in Indonesia. International Journal of Psychosocial Rehabilitation, 24 (2). pp. 1-11. ISSN 1475-7192

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Abstract

The main duty of health workers is to heal patients who are suffering from certain diseases. According to The Hippocrates Oath and the Geneva Convention 1948 that the patient's health is the ultimate goal in therapeutic transactions. In carrying out therapeutic transactions, the physician applies paternalism approach using a one-way communication pattern and does not involve the patient in the treatment process. But now the principle of paternalism has begun to be abandoned and turned towards patient autonomy based on human rights. This study aims to examine the effectiveness of communication in health services qualitatively. Review of concepts, theories, and principles and legislation indicates that applying the principle of patient autonomy in the form of informed consent is an effective communication between physicians and patients. This is considered to affect the patient's recovery and prevent the doctor from medical malpractice

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